Job details
Job type full-time
Full job description
About kraken
Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusionIn our first decade, kraken has risen to become one of the largest, most successful and respected crypto exchanges on the planet.
We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assetsWe continue to trail-blaze into new territory with the introduction of kraken bank, providing a more seamless integration between crypto and the traditional financial systemThis makes us the first crypto company (ever) to be awarded a u.sState banking charter.
Our diverse group of 2,000+ krakenites are distributed all over the world as part of our `remote first` culture, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful missionWe attract people who push themselves to improve, are radically transparent and think differently in order to unlock their potential.
Crypto is a rapidly evolving industry and we’re just getting startedWe’re growing fast and you`re invited to join the revolution!
About the role
This is a fully remote role and we will accept applications from: north america
Our people team is called the krakenite experience (kx) team, and we aim to become a world leader in people experienceWe are seeking an experienced and driven senior hr generalist to join our people operations teamThis role will help us enhance, and in many instances create, our hr global and regional procedures and policiesThe ideal candidate will be able to effortlessly and positively tackle the tactical, transactional, and often reactionary daily duties of an hr generalist while also jumping in on the more strategic, complex, and forward thinking kx initiatives.
We need a senior hr generalists who can and will:
Grind through the daily assigned tasks within our hris & inquiries submitted to our kx service desk ticketing system, while looking for opportunities for improvement
Draft policy and procedural documents like a pro
Function simultaneously as a project manager and subject matter expert for key people operations work activities as assigned
Context switch, for example: effortlessly switch between helping an hourly us employee with a benefits question to partnering with the managing director of regional operations to open a business entity in a new country
Prioritize the krakenite experience by providing white glove service to all levels of krakenites across the organization
This is a great opportunity for someone with a solid hr pedigree, who has already thrived in creating best‐in‐class people experiences as an hr generalist or similar role in high‐growth organizations, and who wants to get involved in an industry that is changing the world.
Impact
Revamped legacy processes and procedures to ensure our people operations function is prepared to support our growing globally distributed workforceled major, cross-functional transformation projects to level-up the people operations and hr functions in all regions where we work
Developed global and regional hr policies and employee handbooks
Ensured that the people operations procedures are audit and ipo ready
Developed seamless analytics and reporting, allowing data driven insight to flow freely around the organisation
Designed a plethora of fundamental, low-friction processes with an emphasis on automation
This list is not exhaustive.
Day to day duties & expectations:
Promptly and accurately respond to a wide range of krakenite inquiries daily ensuring that the krakenite’s experience is world class throughout
Review all outstanding service desk tickets to ensure they are properly tagged/labeled and meeting slas
Accurately and promptly process various job change transactions within our hris while ensuring that the proper approvals are obtained and the required documentation is present & executed
Interpret, implement, and answer questions related to hr policies and procedures while ensuring consistency and thoughtfully navigating any gray areas
Regularly and proactively audit personnel files to ensure all required documentation & information is present and up to date
Manage, investigate, and resolve employee relations issues in partnership with legal, kx business partners, and/or the employee relations manager as needed
Shepherd managers through the offboarding process including joining involuntary termination meetings and conducting professional exit interviews
Proactively identify opportunities for improvement across all people operations work activities and regularly work to enhance processes
Partner and collaborate with all the sub-functional teams within kx as well as our various company partners: hris enterprise solutions, finance (payroll), legal, it & security, data protection officer, internal auditor, and more
Provide back-up support to other people operations team members as needed
General expectations
Quickly become the subject matter expert on people policies and procedures, providing guidance and interpretation to a variety of stakeholders across kx and the company
Actively seek to create high quality, easily digestible kx policy and procedural documentation and communication
Ensure key people initiatives are communicated and carried out effectively
Utilize workday (hris), hr ticketing system, and others sources of data to create reports or dashboards that will provide workforce insights, enhance decision making, and ensure timely & accurate employee transactions are completed
Performs other duties as assigned
Requirements:
Minimum of 3 years experience as an hr generalist, hr ops specialist or equivalent in a high growth company, ideally in the tech industry
Hr experience working with globally distributed, work-from-home teams, as well as international teams of various sizes
Demonstrated knowledge of us and international employment-related laws, regulations, and compliance requirements
Experience drafting employee handbooks & legally binding contracts and agreement in a variety of countries & jurisdictions
Proven ability to tackle hr projects and initiatives, on a global scale, with minimal supervision
Highly tech-savvy with an appreciation for privacy, security, “crypto values”, sound money, and can get along well with other krakenites
Extremely organized with exceptional attention to detail and accuracy
Proactive problem solver and disciplined self-starter that thrives in an ambiguous environment with ever-changing priorities
Moderate to advanced microsoft excel skills
Impeccable communication skills both written and verbal
Workday experience strongly preferred
Experience supporting the hr function through ipo strongly preferred
M&a due diligence and integration experience preferred
Experience with project/task management software (i.eJira, wrike, asana) is a plus
Passion for cryptocurrency adoption and personal experience with crypto strongly preferred
Location tagging: #us
We’re powered by people from around the world with their own unique backgrounds and experiencesWe value all krakenites and their talents, contributions, and perspectives.
