Loandepot, america`s lender, matches borrowers through technology and high-touch customer care with the credit they need to fuel their livesWhile there are many loan-touch career opportunities within loandepot, we could not take care of our employees, nor our customers, without the amazing support of our corporate teamsFrom hr & marketing to finance & compliance, #teamloandepot is always searching for the best talent out thereWith over $100 billion in funded loans since inception, the evolution & enthusiasm is not slowing down anytime soonCome join us!
Loandepot — we are america’s lender.
Position summary:
Responsible for collaborating, managing and executing quality initiativesPartnering with business process owners to develop process definitions for quality solutions and provides detailed mortgage file reviewsEnsures the performance of all duties in accordance with the company’s policies and procedures, all u.sState and federal laws and regulations, wherein the company operates.
Responsibilities:
Collaborates with business teams to review audit results and identify/implement opportunities for improvements.
Promotes the continuous improvement cultureEstablishes and leads internal and external teams in the identification, audit, design and delivery of quality initiatives.
Identifies customer needs, conducts current state assessments, and develops future state designs.
Oversees the team reviewing files and assist in execution and timelines, reports progress and manages expectations, risks and issues.
Prepares and/or presents progress and accomplishments to senior management.
Advises senior leadership on key areas of opportunity and investment for quality improvements; acts as a sme (subject matter expert) to employees on audit concepts, tools and techniques.
Works directly with customers to establish goals and objectives related to quality design, including quality targets.
Use data to help drive strategy and direction.
Performs other duties and projects as assigned.
Requirements:
High school diploma or equivalent required, bachelor’s degree preferred
Minimum of five (5) years’ experience working in a similar field
Previous experience leading or assisting quality audits related to the implementation and use of pre/post audits is preferred
Experience in coaching and/or training is preferred
Experience in the mortgage industry preferred
Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position.
Disciplined, structured and logical approach to problem solving.
Demonstrated ability to manage multiple projects successfully.
Exceptional proven record of delivery against deadlines.
Ability to learn and apply statistical analysis to complex business problems
Manage projects and ensure their compliance
Natural ability to influence and motivate others; produces exceptional team results.
Intermediate skills in computer terminal and personal computer operation; microsoft office applications including but not limited to: word, excel, powerpoint and outlook.
Exceptional verbal, written and interpersonal communication skills.
Ability to make decisions that have moderate impact on the immediate work unit and cross functional departments.
Ability to organize and prioritize work schedules on a short-term and long-term basis.
Ability to provide consultation and expert advice to management.
Ability to make informal and formal presentations, inside and outside the organization; speaking before assigned team or other groups as needed.
Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations.
Ability to work with little to no supervision while performing duties.
The perks:
Competitive compensation reliant on ability & experience.
Excellent benefits package including multiple health, dental & vision options.
Company paid life and ad&d insurance, as well as additional voluntary benefit possibilities.
401k with robust company match.
15+ pto days in addition to 8 paid company holidays.
The opportunity to work for america’s lender under the vision of industry legend, anthony hsieh.
We are an equal opportunity employer and value diversity in our companyWe do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
