Job details
Job type full-time
Full job description
Position overview
This position is work-from-homeCandidates must reside in nys.
Hourly & weekly pay: $15-16.50 to start commensurate with
Experience + room for advancement and job mobility.
We provide 3 weeks paid time-off, medical/dental/vision, matching
401k and much more.
Description
The help desk analyst will provide level 1 support to clientsThis position will provide customer-friendly assistance to clients experiencing difficulty using it products and servicesThe technical support analyst will troubleshoot, diagnose and resolve or escalate level 1 incidents received as necessaryYou may also install, configure, administer, support and analyze the network status monitoring toolsWe provide 24/7 support and offer 1st, 2nd and 3rd shift schedules with the opportunity for advancement.
Key responsibilities
The requirements listed below are representative of the knowledge, skill, and/or ability requiredReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The help desk analyst is primarily responsible for:
Performing technical customer support to our nys client via telephone, chat and email support
Provide level 1 triage and resolutions such as password resets, account unlocks and troubleshooting network connectivity issues.
Performing call backs as required
Identifying and/or coordinating hardware and software requests and offering solutions for customer accounts
Acting as a subject matter expert (sme) across limited subject areas.
Training and mentoring other service desk associates as needed
We are seeking candidates with the following qualifications and skills:
Education, certifications, & technology requirements:
High school diploma/ged or equivalent experience
Who you are:
Ability to learn and become knowledgeable of customer products and services
Experience working on a help desk/service desk handling tickets preferred
Experience troubleshooting desktop hardware and associated peripherals preferred
Proficiency in navigating accounts with multiple skill set requirements
Demonstrate effective soft skills, active listening skills and ability to empathize with customer’s situation
Ability to eventually resolve more complex support ticket requests
Ability to provide support to new team members
Effectively manage length of calls/handle time
Ability to thrive in a fast-paced but fun work environment.
Promote teamwork and call center success
Must have an entry to intermediate understanding of - microsoft outlook 2010, windows 10, various web browsers and basic computer terminology
As a rapidly growing global provider of it solutions, we’ve expanded from seattle to sydney and beyond – with reach in over 80 countries around the worldToday’s top brands count on zones and our world-class partners – microsoft, apple, cisco, dell, lenovo, and more – to transform their enterprisesTo support this transformation, zones offers products and services across four solution environments: workplace modernization, network optimization, data center transformation, and security fortification.
Zones nfrastructure, the services company of zones, is a collaborative team of more than 700 technology architects, engineers, technicians, and specialists that designs, builds, and operates it solutionsOur focus on insight, execution, and results has helped us become the first choice for ittm for many of today’s top brands.
Zones nfrastructure offers a comprehensive benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teamOur employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much moreAnd as a minority business enterprise, a corporate plus member of the northwest minority supplier development council, and an equal employment opportunity employer, our community is just as diverse.
At zones, work is more than a job – it`s an exciting career immersed in an inventive, collaborative cultureIf you’re interested in working on the cutting edge of it innovation, sales, engineering, operations, administration, and more, zones is the place for you!
