Job details
Job type full-time
Full job description
About us:
At ntopology, we are passionate about building next-generation engineering solutionsWe enable the most innovative engineering companies in the world to transform how they develop, test, and manufacture better products fasterOur software has been used to engineer mission-critical satellites, deliver stronger and lighter medical implants for patients in need, and allow engineers to create complex, high-performance products never before possibleAnd our technology enables companies to fully utilize advanced manufacturing methods like 3d printing.
If a fast-paced, collaborative and high-performing environment excites you, we`d love for you to join usWe are looking to add smart ambitious teammates who are passionate about problem-solving and passionate about technology.
Does this sound like you?
Ntopology is hiring for an onboarding engineerThis role will be critical in helping our customers achieve success and initial value by facilitating a training curriculum that enables them to execute applications and workflows that are specific to their goalsThis role will work collaboratively with customer success managers, solutions engineers, sales reps, application engineers, product, etcTo help drive the voice of the customer into everything we do at ntopology.
This role reports to the director of solutions engineeringCan be based in new york, ny or remote in the u.s.
What you`ll do
This role will be primarily focused on and responsible for onboarding ntopology customers in the us region, including managing software training sessions and application (use case) specific workshops
You will be responsible for carrying out training sessions based on pre-developed curriculum, as well as recommending training sessions that help our customers achieve their desired outcomes (both 1-to-many and 1-to-1)
As an ntop platform expert, you will help enable our customers by clearly demonstrating how to execute ntop applications, as well as answering any customer questions
Be an integral part of driving performance for ttfv (time to first value), platform adoption (usage) and nps (net promoter score)
Help drive retention and growth among our customers by understanding their business and technical needs, and using that to drive an effective onboarding experience
Leverage tools and automation in order to track and manage customers’ onboarding experiences
Ensure that feedback from customers during the onboarding stage are tracked in order to support voc initiatives
Help curate content on our lms (learning management system), the ntopology learning center
Work with customers directly for hands on application development in the software
Who you are
B.aOr b.sRequired; stem degree such as mechanical engineering preferred
Working knowledge of additive manufacturing and other advanced manufacturing techniques.
Customer-focused, enthusiastic, positive, and service oriented attitude with a strong understanding of engineering software or experience in a technical environment and experience working with large enterprise customers
A passion for teaching, and ability to clearly communicate and demonstrate complex concepts
Exceptional communication skills (written and verbal), highly organized, collaborative and detail oriented
Empathetic, positive attitude with a desire to help our customers reach their goals
Results-driven mentality, with a bias for speed and action
Comfortable in a startup environment where we move quickly and wear many hats in a dynamic setting
It`s a plus if you also have
Engineering and cad software such as solidworks, catia, abaqus, ansys, matlab, etc.
Strong analytical skills, with the ability to translate data into insightsExperience with excel preferred
Project management experience and familiarity with jira, trello, or asana preferred but not required
Prior experience with a managing a learning management system (i.eSkilljar)
Proficiency with javascript, html/css, or adobe cs
Strong powerpoint and presentation skills
Benefits
Competitive salary
Outstanding pto and leave policy
Stock options
Healthcare with optional dental and vision plans
401k with matching
Std & ltd
Work from home stipend
Weekly team lunches
Ntopology is proud to be an equal employment opportunity employerWe do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristicsNtopology is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.
Job type: full-time
Work location: multiple locations
