Job details
Job type full-time
Full job description
About us:
At ntopology, we are passionate about building next-generation engineering solutionsWe enable the most innovative engineering companies in the world to transform how they develop, test, and manufacture better products fasterOur software has been used to engineer mission-critical satellites, deliver stronger and lighter medical implants for patients in need, and allow engineers to create complex, high-performance products never before possibleAnd our technology enables companies to fully utilize advanced manufacturing methods like 3d printing.
If a fast-paced, collaborative and high-performing environment excites you, we`d love for you to join usWe are looking to add smart ambitious teammates who are passionate about problem-solving and passionate about technology.
Does this sound like you?
Ntopology is hiring for a product support engineerThis customer-facing role will work closely with the product support manager, customer success, engineering, product, and sales, to troubleshoot and support ntopology productsSuccessful candidates will develop an in-depth knowledge of ntopology software and business processesThis role reports to the product support manager.
**please include a cover letter with your resume**
What you`ll do
Provide accurate feedback to customers promptly and professionally.
Find solutions and workarounds to product issues, communicate them to customers, partners, and colleagues.
Ask customers targeted questions to understand the root of the problem quickly.
Create web-based support content, including knowledge base articles, documentation, examples, tutorials, and screen captures.
Make best-practice recommendations based on customer needs.
Prioritize and manage several open issues at one time.
Collaborate with internal experts to find resolutions to technical issues.
Maintain cooperative and genial relationships with customers and colleagues.
Generate creative solutions to customer problems and prioritize tasks with minimal supervision.
Be thinking of continuous improvement and innovation with support processes.
Who you are
3-5 years of professional experience as a support engineer, applications engineer, help desk agent, design engineer, mechanical engineer, or manufacturing engineer.
Bachelor`s degree with a preferred focus in mechanical, aerospace, or manufacturing engineering.
Experience using cad software products (solidworks, ptc creo, siemens nx).
Experience using cae software products (ansys, abaqus).
Ability to diagnose and troubleshoot technical and computing issues.
Knowledge of help desk ticketing systems, zendesk preferred.
Familiarity with knowledge management techniques, specifically knowledge-centered service (kcs).
Good understanding of windows os and computing technology.
Excellent problem-solving and communication skills.
Ability to provide step-by-step technical help, both written and verbal.
Excellent spoken and written english.
It`s a plus if you also have these
Experience using ntopology products.
Experience with additive manufacturing is a plus.
Experience with python or c++ is a plus.
Experience with css, html, or website design is a plus.
Other languages such as german, japanese, french, italian, and mandarin.
Benefits
Competitive salary
Outstanding pto and leave policy
Stock options
Office snacks
Healthcare with optional dental and vision plans
401k with matching
Std & ltd
Commuter benefits
Weekly team lunches
Ntopology is proud to be an equal employment opportunity employerWe do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristicsNtopology is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.
